Hyena Purchase, Support, and Contact Information

Licensing

Trial versions of Hyena are available for use for 30-days from the date of installation. The registration dialog (displayed each time that a non-registered copy of Hyena is run) will show how many days remain within the trial period. After the 30-day trial is completed, continued use of Hyena requires registration. For specific warranty, disclaimer, and specific licensing information, see the license.rtf file included with the Hyena distribution package, which will be found in Hyena's installation directory.

Hyena is licensed only to the user actually using the software, regardless of the number of end-users, domains, or servers actually managed. Hyena is sold in single and multiple-license packs. Each administrator that uses Hyena requires a separate license. Once licensed, an administrator can use Hyena from their local workstation, on a server, through a remote connection, or from any workstation via network access. Concurrent-use licensing is not permitted, due to the difficulty of compliance and usage tracking.

Pricing

Hyena offers a number of pricing and licensing options, as follows (all prices are in US dollars):

If a licensing level is desired that does not fall within one of the pre-defined levels (packs), additional incremental licenses can be purchased for the average single license cost of the largest current licensing level.  For example, if your company first purchased an Enterprise 5-license pack for $1,249, then upgraded to a 10-license pack for $950 ($2,199 - $1,249 = $950), and now wants to purchase an additional 3 licenses, the price would be $220.00 per additional license ($2,199/10).

If you have any questions about Hyena's pricing or licensing, please contact us.

Upon receipt of payment, an access key can be mailed (postal or electronically) to you. The access key that you receive will permit indefinite use of the software for any version of Windows. For other shipping options, see the Shipping topic below. All Hyena upgrades and patches can be obtained from http://www.systemtools.com/hyena.

Additional licenses must be registered and paid for at the current market price. Additional license costs are calculated as being the difference between the cost of the new license, less the current cost of the current license level.

Software Maintenance

Optional maintenance programs are available for all Hyena licenses.  For information and pricing about Hyena's maintenance program, visit http://www.systemtools.com/hyena/maint.htm. All Hyena license purchases automatically have one (1) full year of free software maintenance; an additional one or two years of maintenance can be purchased, or renewed annually.

See http://www.systemtools.com/hyena/maint.htm for more details.

License Upgrades

Information on upgrade charges and procedures for upgrading Hyena from a previous release can be found at http://www.systemtools.com/hyena/upgrade.htm.

Shipping Options

Our preferred method of distributing Hyena is to offer the program for downloading from our website at http://www.systemtools.com.   After purchasing, the licensing information provided to you can be entered into Hyena's registration dialog, turning the evaluation copy of Hyena into a licensed version.

If you elect to have Hyena shipped on CD-ROM, there is a shipping and media charge of $20.00 for US-based shipments, and $40 for shipments outside of the US.  Shipment in the US is by Federal Express 2nd day; shipments outside of the US use whichever shipping method is most cost effective and available in the applicable country.  The material shipped includes Hyena on CD-ROM, a printed license certificate, and a brief Getting Started Guide.

How to Purchase

To purchase any Hyena license level using either a credit card (MasterCard, VISA, American Express) or a company purchase order, you can do any one of the following:

• Call 1-830-779-2349 with your credit card number.

• Note: Your credit card will be processed under the name "SystemTools"

• Order online using our secure order form.

Note: Your credit card will be processed under the name "SystemTools"

• Fax a purchase order to 1-830-779-2191

• If you are outside of the US and wish to purchase through a local reseller, see our reseller list at http://www.systemtools.com/hyena/resellers.  If you do not find your country on the list, or wish to purchase from us directly, simply follow one of the standard purchase options listed above.

Please do not attempt to send faxes to our toll-free number !

Support and Suggestions

Technical support, questions, wishes, and problem reporting can be directed to support@systemtools.com, or by contacting us at any of the contact points listed below.  Please try to be as specific as possible in describing the nature of the problem or issue. If applicable, include captured screen images in when sending email; please compress any submitted .bmp files in zip-compatible compression format.

For online support options, see our OnLine Help and Support options.

Contact Information

If you have questions concerning pricing and licensing information about Hyena, please review the pricing and licensing information, or give us a call !

You can reach us at any of the following addresses:

Sales: Sales@systemtools.com or call 1-877-797-8665 (1-877-SYS-TOOL) or 1-830-779-2349

Support: Support@systemtools.com or use one of the support options at http://www.systemtools.com/support.htm

Fax: (830) 779-2191

Mail:
SystemTools Software Inc.
P.O. Box 1209
La Vernia, TX 78121

Web: http://www.systemtools.com

Please do not attempt to send faxes to our toll-free number !